Contact Xenogene
Metagenomics specialists with AI. We're here to answer your questions about microbiota analysis, infections, and advanced genetics with the highest scientific precision.
Send Your Inquiry
Contact information
contacto@xenogene.es
Response within 24 hours
Phone
+34 951 15 23 23
Monday to Friday 9:00-18:00
Address
Calle Tampa 7
29007 Málaga, Spain
Business Hours
Monday - Friday: 9:00 - 18:00
24/7 urgent support available
Frequently Asked Questions
How long does processing take?
Standard analyses are processed in 12-15 business days from sample receipt. Urgent analyses can be completed in 24-72 hours with additional cost and from sample reception.
Do I need a medical prescription?
Some analyses require a medical prescription according to current regulations. We will indicate the specific requirements for each product. 💡 VAT is not applied with a medical prescription
Do you offer technical training?
Yes, we offer specialized training for healthcare professionals on metagenomic result interpretation and our platform usage. We provide in-person courses, online courses, and technical webinars.
Do you have 24/7 technical support?
Our standard technical support is available Monday to Friday from 9:00 to 18:00. For medical emergencies, we have a 24/7 on-call service for critical consultations.